When purchasing your Windows device you will have received a number of pre-installed programs.
Unfortunately, not everything pre-installed is a necessity and in some cases will conflict with applications you want to use.
Intel Rapid Storage is one of those applications which comes with your machine which conflicts with ScanGuard antivirus and will prevent you from activating your real-time anti-malware protection.
In just a few steps you can remove this software and can be viewed on the video below,
As a precaution, we also advise users to then proceed to uninstalling their ScanGuard antivirus software which can be done using the following steps,
After the successful uninstallation of the app, please restart your device.
You will then be able to reinstall the latest version of TotalAV antivirus and enable our advanced real-time protection without any issues.
If you are still having problems please do the following:
Get the troubleshooting logs by going to the file path C:/Program Files(x86)/TotalAV/Logs
Please attach these files to an email and send it to firstname.lastname@example.org
(We will pass these logs to our development team for investigation and work on the fix as a priority